Profile Title
Customer Service: Phone & Email Support, Outbound Sales
In WCGR+27XAbout Me
I possess over 5 years of extensive experience in customer service, effectively engaging with clients in the US and Canada across diverse sectors, including technology, financial services, and sales.
My background as an Outbound Cold Caller and Inside Sales Representative has honed my strong sales skills and expertise in client management. I am eager to leverage my knowledge to make a substantial impact on your team's success.
Professional Experience
Upwork (Partner1 Solutions) | Cold Caller - Outbound Sales Representative
April 2024 - September 2024
Key responsibilities:
- Handling mainly outbound calls and also accepting inbound calls for a debt settlement vendor offering debt consolidation, personal loans for purposes such as major purchase, home improvement catering US nationals nationwide.
- Pre-Qualifying leads that have met the criteria before warm transferring them to an onshore sales team that will processed the transaction.
- Schedules appointment upon request.
Focus Support Associates | Inbound Retention Specialist
April 2023 – April 2024
Key responsibilities:
- Handling Inbound calls and resolving concerns such as the following:
- Cancelling Subions.
- Refund Management and Processing. Responding to Support Tickets.
- Deescalation and resolving the concern a first call resolution. Doing outbound calls to follow-up and update the client’s concern.
- Upselling subion and trial extension.
Onsite Storage Solutions | SEO Content Writer August 2022 - March 2023
Key responsibilities:
- Keyword Research: Conduct thorough keyword research to identify relevant and high-ranking keywords for target content.
- Content Creation: Create a variety of content types such as blog posts, articles, landing page copy, case studies, and guides that incorporate the identified keywords naturally and provide value.
Hard Skill
- Customer Service
- Conflict Resolution
- Data mining and analysis
- Time Management
- Technical Troubleshooting
- Proficient in CRM Software
- Keyword Research
- Sales
Soft Skill
- Observation
- Decision making
- Communication
- Multi-tasking
Service Calendar
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Involved Categories
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Current Work
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Work History And Reviews
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Other Experiences
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Telus International Philippines | Customer Service Representative I October 2017 – April 2018
Transfer customers calls to the right department that can properly assist them with their product inquiry. Provides direct hotline number for the department a customer trying to reach as requested.
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NTT Business Process Outsourcing | Customer Service Associate I April 2018 – April 2021
Provides information about the customers inquiry as long as it is within the assigned skill set. Directly resolves customers request as long as it is within the assigned skill set such as the following: credit card reconciliation & cancellation. order processing. Data Entry. audit and process credit card bills. Customer Invoicing and Billing. Upselling via Credit Card Upgrade.
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Publicus Asia Inc. | Social Media Manager I June 2021 – June 2022
Monitor trends, engagements, views and other online activities Conducting internet research on various topics to gather relevant data and information. Collecting and analyzing data to identify trends, patterns, and insights. Compiling research reports and summaries to provide insight to clients and team members. Staying up to date on industry trends, competitors and market changes in order to prepare strategic recommendations for clients. Keep Tracks schedule and assign online electoral campaign activities and ensure that results are met & expedited.
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Onsite Storage Solutions | SEO Content Writer I August 2022 - March 2023
Keyword Research: Conduct thorough keyword research to identify relevant and high-ranking keywords for target content. Content Creation: Create a variety of content types such as blog posts, articles, landing page copy, case studies, and guides that incorporate the identified keywords naturally and provide value.
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Focus Support Associates | Inbound Retention Specialist I April 2023 – April 2024
Handling Inbound calls and resolving concerns such as the following: Cancelling Subscriptions. Refund Management and Processing. Responding to Support Tickets. Deescalation and resolving the concern a first call resolution. Doing outbound calls to follow-up and update the client’s concern. Upselling subscription and trial extension.
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Upwork (Partner1 Solutions) | Cold Caller - Outbound Sales Representative I April 2024 - September 2024
Handling mainly outbound calls and also accepting inbound calls for a debt settlement vendor offering debt consolidation, personal loans for purposes such as major purchase, home improvement catering US nationals nationwide. Pre-Qualifying leads that have met the criteria before warm transferring them to an onshore sales team that will processed the transaction. Schedules appointment upon request.
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