As a virtual assistant specializing in customer service, I provide comprehensive support to ensure your customers receive prompt, professional, and effective assistance. My services include managing and responding to customer inquiries via email, live chat, and phone, handling order processing, tracking, and returns, and maintaining CRM systems to ensure accurate customer data and efficient case management.

Additionally, I monitor and engage with customers on social media, develop and update knowledge base content, and gather and analyze customer feedback to help improve service quality. By delivering personalized and empathetic support, I aim to enhance customer satisfaction and loyalty, allowing you to focus on growing your business.

WORK EXPERIENCE

Transworld Systems Inc.- Jan 2021 - Dec 2023

Sales Associate/Subject Matter Expert

• Transfering skills and best practices in achieving goals. Providing support to new hires.
• Collaborate with other development teams.

Transworld Systems Inc. Jan 2019 - Dec 2020

CUSTOMER SERVICE & SALES ASSOCIATE

• Acknowledging and resolving customer complaints.
• Ensure customer satisfaction and provide professional customer support.

VXI GLOBAL May 2016- Nov 2018

CUSTOMER SERVICE ASSOCIATE

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Communicating with customers through various channels. Responding promptly to customer inquiries.

Teleperformance Alphaland Dec 2013- Apr 2016

CUSTOMER SERVICE ASSOCIATE

• Ensure concise and professional conversation. Provide effecient and effective solution to resolve customers concern.
• Create meaningful interaction that drives loyalty.