A highly skilled Operations Assistant with over seven years of experience in administrative and operational support. Known for exceptional organizational skills, I excel at managing multiple tasks, streamlining workflows, and ensuring smooth operations.

I have a strong background in customer service, project coordination, and vendor management, with a proven ability to work effectively in multinational teams. Proficient in digital collaboration tools like Google Suite and Trello, I thrive in remote environments and am committed to improving processes, boosting efficiency, and providing excellent support.

EDUCATION

🎓 MBA, Management – UNICAF University, Accra, Ghana
🎓 Postgraduate Diploma, Management Information System – GIMPA, Accra, Ghana
🎓 BSc Business Administration, Marketing – Central University College, Accra, Ghana

CORE SKILLS

• Operations Management
• Customer Service Excellence
• Time Management & Multitasking
• Bilingual Communication
• Project Coordination
• Digital Collaboration Tools (Google Suite, Trello, Slack)
• Vendor & Supplier Management
• Confidentiality & Discretion
• Problem Solving
• Event Coordination

WORK EXPERIENCE

Freelance Virtual Assistant (Jan 2024 – Present)

• Managed client communications, email, and phone support, ensuring prompt and professional responses.
• Streamlined administrative processes, improving efficiency.
• Managed scheduling, meeting arrangements, and calendar organization.
• Delivered accurate responses to customer requests, ensuring high levels of satisfaction.
• Created invoices, tracked payments, and maintained client trust.

Excelerate Virtual Data Analyst Intern (Nov 2024 – Dec 2024)

• Analyzed customer data to identify trends and provide actionable insights to support decision-making.
• Built visual dashboards using Power BI and Excel for real-time customer insights.
• Conducted data quality checks to ensure accurate and reliable customer-related reporting.
• Collaborated with cross-functional teams to enhance customer experience strategies and service delivery.
• Identified patterns in customer behavior to improve support workflows and optimize processes.

Virtual Project Management Associate Intern (Oct 2024 – Dec 2024)

• Coordinated projects focused on improving customer satisfaction through streamlined processes.
• Assisted in preparing project documentation, ensuring clarity and smooth team collaboration.
• Managed communication within project teams, ensuring deadlines and objectives were met.
• Contributed to meetings by preparing agendas and providing updates on customer-centric initiatives.
• Utilized project management tools like Trello and Airtable to track tasks, deadlines, and service-level agreements.

WestHills Ridge Co. Ltd, Accra, Ghana

Operations Coordinator (Sept 2022 – Feb 2024)

• Provided customer support across phone and email, ensuring timely issue resolution.
• Streamlined customer inquiry handling, reducing response times through effective coordination.
• Collaborated with internal teams to resolve complex customer complaints and implement feedback mechanisms.
• Monitored and optimized workflows to support property management services and enhance efficiency.
• Assisted with procurement and supplier management to ensure timely deliveries and optimal service levels.

Grundfos Pumps Ghana Ltd, Accra, Ghana

Virtual Operations & Customer Service Coordinator (March 2020 – July 2022)

• Managed customer inquiries and complaints, achieving a satisfaction rate across communication channels.
• Optimized delivery operations by reducing delays through improved route planning and logistics.
• Provided administrative support for water delivery services, ensuring accurate records and smooth operations.
• Trained and supported team members in customer service best practices, enhancing overall service quality.
• Coordinated with internal teams and external vendors to improve customer support workflows and resolve issues.

C&G Fisheries Co. Ltd, Accra, Ghana

Executive Assistant (Dec 2015 – Dec 2019)

• Addressed customer inquiries promptly, ensuring high levels of customer satisfaction.
• Coordinated customer-facing events, enhancing engagement and brand visibility.
• Streamlined internal communication across teams, ensuring efficient handling of customer needs.
• Improved internal workflows, reducing response times and improving customer service delivery.
• Prepared regular reports to monitor and track customer feedback, ensuring timely action on concerns.

CERTIFICATES AND TRAININGS

• Virtual Executive Assistant – Mavenaide Academy
• ALX Virtual Assistant Course – ALX Africa
• Data Analytics – Centre for Business Analysis, IIBA Accredited
• IT Project Management – UNICAF University
• ALX AI Career Essentials Course – ALX Africa

LANGUAGES

• English: Advanced (C1 Level)

REFERENCE

Available upon request.