Administrative support professional experienced working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Mainly focus on administrative tasks, graphic designing, website management and managing social media.

TOOLS USED

• Discord
• Slack
• Zoho
• Mail Chimp
• Apphi
• Last Pass
• Facebook
• Instagram
• Twitter
• Linkedin
• Contact Out
• Notion
• OnePassword
• Klaviyo
• Calendly
• Meta Business Suite
• Asana
• Trello
• Google Workspace
• Shopify
• Canva
• Stripe
• Wix
• Zoom
• Pipedrive
• Oncehub

EXPERIENCE

ADMIN VIRTUAL ASSISTANT
Alpha Elite - February 2023 - January 2024

• Funnel Creation: Design and set up sales funnels.

• Automation: Implement Zapier and email automations.

• CRM Management: Oversee CRM systems and data.

• Email Management: Handle and organize email communications.

• Facebook Ads: Create and manage Facebook advertising campaigns.

• Calendar Management: Organize and schedule appointments and meetings.

• Administrative Tasks: Perform general admin duties and task management.

ECOMMERCE VIRTUAL ASSISTANT
Aco Digital - May 2020 - January 2023

• Product Management: Update listings and manage inventory.

• Order Processing: Fulfill orders and handle returns.

• Customer Service: Respond to inquiries and resolve issues.

• Sales & Marketing: Support campaigns and social media.

• Data & Reports: Maintain records and analyze sales data.

• Website Maintenance: Update content and troubleshoot issues.

• Admin Tasks: Handle scheduling and correspondence.

ADMIN VIRTUAL ASSISTANT
Boost My Customer - January 2018 - March 2020

• Calendar & Scheduling: Manage appointments and meetings.

• Communication: Handle emails and phone calls.

• Data Entry: Update and manage data.

• Task Management: Track and prioritize tasks.

• Customer Service: Address client inquiries.

• Document Handling: Organize and file documents.

• Research: Conduct online research and create reports.

• Project Support: Assist with planning and execution.

CUSTOMER SERVICE SUPPORT
Ibex Global - December 2014 - November 2017

• Reading and analyzing customers’ bills

• Cancel & upgrade subions

• Technical troubleshooting

• Customer Support

EDUCATION
Olivarez College
2015-2019
BACHELOR OF SCIENCE MAJOR IN MARKETING MANAGEMENT

SKILLS

• Sales Funnel Design & Setup
• Email Automation
• CRM Management
• Email Marketing & Communication
• Calendar & Schedule Management
• General Administrative Support
• Task & Time Management
• Graphic Design (Canva)
• Social Media Content Planning