Looking for a versatile virtual assistant? I specialize in sales support, exceptional customer service, and administrative tasks, all while bringing creative flair to photo and video editing. With a proven track record in driving sales growth and enhancing client satisfaction, I’m here to streamline your operations and elevate your brand. Let’s collaborate to take your business to new heights! 

WORK EXPERIENCES

GENERAL VA- BETTERHELP- JANUARY 2023-AUGUST 2024

• Document Preparation: Draft legal documents such as briefs, pleadings, and contracts, ensuring accuracy and compliance with legal standards.
• Candidate Sourcing: Identify and attract potential candidates through job postings, networking, and social media platforms to build a strong talent pipeline.
• Onboarding Process: Facilitate the onboarding of new hires by preparing orientation materials and ensuring a
• smooth transition into the company. CREATE TRAINING MATERIALS AND SOP
• Prospect Outreach: Make outbound calls to All Mental Health therapists in CA, WA,OR, and some states
• Team Leadership: Provide direction and support to team members, fostering a positive work environment that encourages collaboration and productivity.
• Market Research: Analyze market trends and customer data to identify potential leads and develop targeted marketing strategies.

SALES COORDINATOR - NOVEMBER 2021-JANUARY 2023 APEX GROWTH METHOD

• APPLICATION GRADING: ASSESS AND GRADE APPLICATIONS BASED ON ESTABLISHED CRITERIA TO ENSURE COMPLIANCE WITH QUALITY STANDARDS.
• APPOINTMENT SCHEDULING AND MANAGEMENT: REGULARLY UPDATE AND MANAGE BOOKING STATUSES, METICULOUSLY TRANSFER APPOINTMENTS BETWEEN CALENDARS TO OPTIMIZE SCHEDULES AND PREVENT CONFLICTS.
• TRACKING AND REPORTING: MAINTAIN AND REPORT ON THE APPLICATION STATUSES, CALENDAR FILL RATES, AND CRM UPDATES TO ENSURE ALL DATA IS CURRENT AND ACCURATE.

ADMINISTRATIVE SUPPORT: HANDLE GENERAL ADMINISTRATIVE DUTIES SUCH:

• EMAIL MANAGEMENT
• CALENDAR SCHEDULING
• DATA ENTRY AND RECORD KEEPING
• DOCUMENT PREPARATION AND FORMATTING
• ONLINE RESEARCH AND DATA COLLECTION
• ORGANIZING MATERIALS AND RESOURCES
• CRM MANAGEMENT

BUSINESS DEVELOPMENT REPRESENTATIVE      

DECEMBER 2020 - SEPTEMBER 2021 HAULLA-WASTE COLLECTIVE

• WE HANDLE THE ENTIRE SALES PROCESS, INCLUDING LEAD GENERATION, WE LOOK AT BUSINESSES USING THE YELLOW PAGES AND LINKEDIN NAVIGATOR.
• SALES TARGET MINIMUM OF 3 SALES PER MONTH COLD CALLING , COLD EMAILING, AND SMS
• WE HAVE A DAILY QUOTA FOR CALLS, REQUIRING AT LEAST 100 CONNECTED CALLS PER DAY, INCLUDING FOLLOW-UP CALLS, AND FOR EMAILS, AT LEAST 25 PER DAY.
• WE FOLLOW UP WITH A CALL ENSURING THEY SIGN THE CONTRACT

CUSTOMER SERVICE REPRESENTATIVE- DECEMBER 2015-OCTOBER 2020 MEDIACOM

• PROVIDED COMPREHENSIVE TECHNICAL SUPPORT FOR TELCO ACCOUNTS, TROUBLESHOOTING ISSUES WITH CABLE, INTERNET, PHONE, AND POP3/IMAP EMAIL SERVICES.
• INVESTIGATED AND RESOLVED BILLING DISCREPANCIES, ENSURING ACCURATE CHARGES AND CUSTOMER SATISFACTION.
• FACILITATED FLEXIBLE PAYMENT ARRANGEMENTS TO AVOID SERVICE DISRUPTIONS AND MAINTAIN POSITIVE RELATIONSHIPS.
• ONBOARDED NEW CUSTOMERS, CRAFTING SINGLE, DOUBLE, OR TRIPLE PLAY SERVICE PACKAGES TAILORED TO THEIR NEEDS.
• SET UP TECHNICIAN APPOINTMENT FOR UNRESOLVED ISSUES OVER THE PHONE AND FOR INSTALLATION NEW CUSTOMER.
• PROACTIVELY UP-SOLD ADDITIONAL SERVICES AND UPGRADES, EXCEEDING SALES TARGETS AND DRIVING CUSTOMER VALUE.
• OPERATED AS A "SUPER AGENT," EXCEEDING STANDARD SUPPORT EXPECTATIONS AND RESOLVING COMPLEX ISSUES.

TOOLS/APPLICATION

• GOHIGHLEVEL
• HUBSPOT
• LINKEDIN SALES NAVIGATOR
• ASANA
• ZENDESK
• VMWARE VISA
• MICROSOFT EXCEL/WORDS
• FLOCKS
• SLACK
• ZOIPER
• AVAYAONEX
• DIALPAD
• FIVE9
• DAYFORCEHCM
• OUTLOOK
• GMAIL
• CAPCUT
• CANVA
• ZOOM