Hi. If you're looking for a reliable and creative worker, hire me.

Seeks new challenges and opportunities for professional growth and advancement. Brings knowledge of exceptional customer service and effective problem-solving. Remains proactive and decisive under pressure with a willingness to work a flexible schedule.

SKILLS

• Proven experience in assisting customers through inbound and outbound calls

• Social media digital marketing knowledgeable

• Responsible, realistic, and dependable

• Excellent follow-up skills and attention to detail

• Good organizational and time management skills

• Good communicator (both oral & written), professional, and articulate

EDUCATION

University of Perpetual Help System Dalta - Las Piñas
Bachelor of Business Administration - Marketing Management (2014 - 2019)

Holy Infant Academy
High School (2010 - 2014)

WORK EXPERIENCE

Trust and Safety Moderator | Concentrix BGC
September 2024 - Present

• Content Review: Actively monitor and review user-generated content to identify and remove any trademark, copyrighted, or infringing content.

• Policy Enforcement: Enforce company content policies and guidelines, including removing content, issuing warnings, and escalating violations to higher management for further action.

• Use guidelines and critical thinking skills to identify content topics as necessary.

Chat Support Representative | Genpact Philippines
February 2022 - October 2023

• Delivered exceptional customer service through online chat interactions while managing multiple customers simultaneously.

• Assisted clients with concerns via email and provided excellent service and support.

• Identified customer needs, clarified information, and provided solutions or alternatives.

• Met team qualitative and quantitative targets.

Digital Marketing Specialist | Vista Land Estates
June 2021 - December 2021

• Posted digital advertisements on websites and created social media campaigns through Facebook Campaigns.

• Edited Facebook posts and graphic posters using Canva and video editing on CapCut.

• Provided inbound calls to clients interested in purchasing a house and lot.

• Conducted house tripping/tours for clients to view properties.

• Input customer information on CRM and assisted them through outbound calls regarding real estate concerns.

• Built sustainable relationships and engaged customers by taking the extra mile.

Customer Service Representative | Inspiro Philippines
March 2021 - May 2021

• Handled customer complaints through inbound and outbound calls, providing appropriate solutions.

• Responded promptly and professionally to customers via email and chat.

Billing Review Associate | Conduent
August 2019 - December 2019

• Entered and edited medical bill data, resolved missing or inconsistent information, and compared data with source documents to detect errors.

CERTIFICATIONS

• SEO Certified | HubSpot Academy (Issued: October 2023, Expires: November 2024)

• Customer Services NCII | TESDA

• OJT & Internship for Marketing (2018)