Hi there! I’m Jennifer Tan Cordova, a General Executive Virtual Assistant from Davao, Philippines. I’ve spent the last few years wearing a lot of hats—whether it’s handling customer queries in BPO, balancing books in accounting, or keeping executives organized as a Virtual Assistant. My experience goes beyond ticking off tasks; I genuinely love finding solutions and making things run smoother for everyone involved. I’m not just here to fill a role—I’m here to contribute, learn, and bring my mix of experience and dedication to help your team grow.

Work Experience as Virtual Assistant:
General Virtual Assistant | Car Dealership Company, United
Kingdom | January 2017 - March 2018

• Managed graphic design projects using Adobe Photoshop to create marketing materials and promotional content.
• Served as a Social Media Manager, overseeing the company's social media accounts, creating engaging content, and growing the online presence, leading to a 200% increase in company revenue through strategic online engagement.
• Researched, identified, and listed cars with high potential for sales, ensuring accurate and appealing presentations on online platforms.
• Assisted with customer inquiries, providing prompt and professional responses to enhance customer satisfaction and support sales efforts.

Telephone Interviewer | United States | April 2018 - December
2019

• Conducted surveys over the phone on various topics, including goods and services, political issues, and community concerns.
• Collected and analyzed survey data to provide insights into public opinion and trends.
• Ensured accurate and comprehensive data entry while maintaining confidentiality and professionalism.
• Engaged with respondents effectively to gather valuable feedback and improve survey response rates.

Online English Teacher |January 2016 - February 2017 -
Parttime

• Taught English language skills to Korean students through interactive online lessons.
• Developed customized lesson plans to meet individual student
  needs and learning goals.

Business Processing Outsourcing – BPO Experience:
BPO - Customer Service Representative | CGI Philippines – US
Traveldocs.com | April 2013 – January 2015

• Provided technical support via telephone, email, and chat, assisting customers with inquiries and issues.
• Assisted clients with visa application procedures and related documentation.
• Scheduled appointments for visa applicants, managing the booking process efficiently and accurately. 

BPO - Quality Assurance Specialist | Siblings International
Business Solutions, January 2015 – December 2017

• Evaluated calls and emails on a continuous basis, providing feedback to enhance communication quality.
• Assessed agent performance and behavior in a call center, coaching and counseling agents to improve customer service.
• Generated, analyzed, and published quality reports for assigned agents and teams.

Work Experience in Office Setting:
Finance and Accounting - General Ledger Associate /
Bookkeeper
- May 2023 - Present

• Update and reconcile subsidiary ledger of BS, Income and Expense accounts.
• Prepares monthly and yearly analysis on the movement of various Income and Expense accounts.
• Ensures proper charging, accuracy and completeness of financial transactions on MTD and YTD closing of books.
• Prepares adjusting entries pertaining to reclassification of accounts.
• Prepares MTD and YTD notes to financial statements.
• Prepares Accrual Expenses
• Prepares and Maintain Fixed Assets Depreciation

General Executive Secretary | Local Government Unit |
March 2017 – June 2022

• Answer and direct phone calls
• Organize and schedule appointments.
• Plan meetings and take detailed minutes.
• Write and distribute email, correspondence memos, letters
• Assist in the preparation of regularly scheduled reports
• Develop and maintain a filing system
• Update and maintain office policies and procedures
• Order office supplies and research new deals and suppliers
• Maintain contact lists
• Book travel arrangements
• Submit and reconcile expense reports

Proficient in:
 AX – Accounting System
 Xero
 SAP
 CRM - Salesforce
 Google Application
 MS Office Application
 Adobe Photoshop
 Canva
 Kayako – Chat Support
 Online Booking System
 Online Banking