Area Manager - Commercial Cleaning Operations

Description

Job Summary
We are seeking a detail-oriented and proactive Quality Control Supervisor to oversee our quality assurance processes and ensure that our services meet the highest standard. The ideal candidate will have a strong background in quality control and management, with the ability to analyze processes, implement improvements, and lead a team effectively. The candidate will ensure all sites meet client expectations and identify additional opportunities for service enhancement.

Responsibilities

• Supervise and coordinate quality control activities across all locations to ensure compliance with established standards.
• Conduct regular quality inspections and audits to identify areas for improvement and ensure adherence to quality management protocols.
• Audit supervisors reports and recommendations
• Train, mentor, and lead the quality control team, fostering a culture of continuous improvement and accountability.
• Develop and implement QA/QC procedures that align with industry best practices and regulatory requirements.
• Address and resolve client complaints in a timely manner, ensuring client satisfaction.
• Identify opportunities to generate additional work orders and upsell services where possible.
• Ensure all cleaning staff adhere to safety protocols and company policies

Qualifications

• Proven experience in Quality Control or Quality Assurance roles preferably within a commercial cleaning or building services environment.
• Strong attention to detail and commitment to maintaining high standards
• Ability to handle client complaints and resolve issues effectively
• Exceptional leadership skills with experience managing teams effectively in a fast-paced environment.
• Proficiency in Microsoft Office and valid drivers licence

*

If you are a motivated individual with a keen eye for detail, we encourage you to apply.

Job Type: Full-time

Expected hours: 40 per week

Additional pay:

• Overtime pay

Benefits:

• Company car

Flexible language requirement:

• English not required

Schedule:

• Monday to Friday

Work Location: In person

Expected start date: 2024-12-02

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