Customer Service Alarm Monitor

Description

About Provident
Provident Security is British Columbia’s only full service security company. We do it all; from supplying and installing security systems, access control systems, integrated home automation systems to monitoring those same systems in our own Vancouver based monitoring station. We have our own mobile response team and our own static and event guard team which is where we first started.

About the Role
As an Alarm Dispatcher on our 24/7 Operations Center Team, you will work in the nerve center of the company, some task may include but not limited to dispatching 911 for alarms, providing technical support to clients and helping technicians program cameras. We are looking for someone with clear and strong communication skills as well as a willingness to learn and grow. Our entire business centers around other people's emergencies, so if you love thinking on your feet and coming up with creative solutions, this is the place for you!

Perks & Benefits

Competitive salary
Wage review after completion of the probationary period
Paid training and ongoing support

Extended Health Benefits

Responsibilities and Duties

Monitoring and dispatching on alarm events
Troubleshooting technical issues and creating service jobs
Dispatching 911 to emergency situations
Coordinating with clients and multiple teams during incidents
Programming of video, alarm, and automation systems

Qualifications and Skills

Excellent command of the English language, both verbal and written (native speakers or applicants with fluency level of C2 will be preferred)
Proven ability to deliver exceptional customer service
Currently have or able to obtain your security license, have no criminal record, and are legally entitled to work in Canada
Ability to multitask
Ability to quickly and effectively recognize a problem, determine the cause, take appropriate action and follow-up if necessary
Ability and experience working with clients from a diverse background in a courteous, professional, and confidential manner
Attention to detail and accuracy

Full availability to help us provide 24/7 coverage

Assets

Ability to speak Mandarin or Cantonese
2+ years of customer service in fast food customer service or building concierge
Able to type 60+ WPM

• 
  Provident is committed to a discrimination & harassment free work environment and providing a diverse, equal and inclusive space for all our employees. We seek people from all backgrounds to join our teams and we encourage our employees to bring their authentic and best selves to work.

Similar Jobs