355 Burrard St, Vancouver, British Columbia V6C, CA, 
Verification Level: 4/7customer service representative - call centre
posted 9 months agoCompleted 
Categories
Customer Service Management
-
Technical Support Representative
-
Concierge
-
Front Desk Associate or Receptionist
-
Call Center Agent
-
Member Services Specialist
-
Social Media Customer Care Associate
Total Price
- CAD 2 782.61 - CAD 4 640.00
Hourly Rate
- CAD 17.39 - CAD 25.22
Expected Hours
160
Project Length
- 12 months
Description
- Work Term: Permanent
- Work Language: Bilingual
- Hours: 40 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: 7 months to less than 1 year
Work setting
- Urban area
- Private company, corporation or industry
- Animal and natural science
Tasks
- Answer written and oral inquiries
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for refunds and credits
- Issue receipts and other forms
- Receive and log complaints
- Receive payments
- Sell merchandise
- Explain procedures, risks and benefits to clients
- Answer clients' inquiries and provide information
- Perform data entry
- Provide customer service
Type of product
- Animal food
Computer and technology knowledge
- Database software
- Internet
- MS Excel
- MS Windows
- MS Office
- Spreadsheet
- Google Drive
- Shopify
Type of experience
- Call centre
Area of specialization
- Herbal medicine
Security and safety
- Reference required
Transportation/travel information
- Public transportation is available
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
Personal suitability
- Efficient interpersonal skills
- Excellent written communication
- Team player
- Ability to multitask
Screening questions
- Are you available for shift or on-call work?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- Do you have the above-indicated required certifications?
Health benefits
- Health care plan
Other benefits
- Learning/training paid by employer
- Paid time off (volunteering or personal days)
- Team building opportunities
- Transportation provided by employer
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