customer service representative supervisor

Description

• Work Term: Permanent
• Work Language: English
• Hours: 40 hours per week
• Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Experience: 1 year to less than 2 years
• or equivalent experience

Asset languages

• Mandarin
• Cantonese
• Tagalog

Tasks

• Authorize routine deposits and withdrawals
• Co-ordinate activities with other work units or departments
• Establish work schedules and procedures
• Examine and verify the accuracy of work
• Identify workers' training needs
• Prepare and submit reports
• Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
• Train staff/workers in job duties, safety procedures and company policies
• Conduct performance reviews
• Perform same duties as workers supervised
• Co-ordinate, assign and review work
• Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
• Requisition materials and supplies
• Organize and maintain inventory
• Present bills to customers and accept payment in cash, credit or debit cards, travellers cheques or room billings
• Keep maintenance reports and documentation

Supervision

• Customer service clerk
• 5-10 people
• Working groups

Computer and technology knowledge

• MS Office

Work conditions and physical capabilities

• Attention to detail
• Overtime required
• Work under pressure

Personal suitability

• Client focus
• Excellent oral communication
• Excellent written communication
• Organized
• Reliability
• Team player

Screening questions

• Are you available for the advertised start date?
• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?
• What is the highest level of study you have completed?

Financial benefits

• Bonus
• Commission

Other benefits

• Free parking available
• Parking available

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