Customer Support Representative

Description

Craving a dream job? Join one of Canada's Top Employers.

Purdys Chocolatier is delighted to have been voted by our employees as one of Canada's Best Employers. This esteemed award is a testament to the rich texture of our history and our more than115 years of dedication to quality, trust,and supportive work environment.

Job type: Full-time, Contract (seasonal)

Contract: from August 26 until December 21, 2024, with the possibility to extend to April 2025
Location: 8330 Chester St, Vancouver, BC V5X 3Y7
Working hours: 40 hours per week, Monday to Friday between 7 AM and 5:30 PM.
We seek full-time employees who can commit to the entire duration of the contract.
The expected pay range: hourly rate of $18.50
Do you love chocolates? As a proud Canadian Chocolatier, we create connection and joy through the power of chocolate and have a great deal of fun doing so.
We truly value diversity in our workforce and therefore, welcome applicants of all ethnic groups, genders, races, religions, abilities, and backgrounds.
We’re looking for a Customer Support Representatives to join our Fundraising, Group Savings, and Business Gifting team based in Vancouver, BC, Chester Street.
Job Overview: In this role you will be supporting the promotion of these programs to new and existing customers through inbound and outbound calls. This position is an excellent opportunity for an individual who is passionate about providing incredible customer service and is looking to expand their customer service experience. Your success will come from your ability to engage with customers over the phone, promote these programs, and work in a team environment.

You will have the opportunity to:

• Validate contact information for existing and new customers
• Contact leads to promote our fantastic sales programs
• Support customers with our online ordering system
• Troubleshoot our website and online ordering system with customers
• Respond to inquiries from customers in a timely manner
• Other duties may include data entry, data organization, and research on new customers

You will be a good fit if you:

• Can provide great customer service and have strong multitasking skills
• Are able to work in a fast-paced environment
• Have basic level of Microsoft Office Suite (Excel) and can work with computer
• Have advanced level of spoken and written English
• Previous telephone customer service experience is an asset

Get ready to enjoy:

• 30% discount on all products through our online store
• Working with fantastic people who are passionate about creating incredible Purdys moments
• Fun working environment that values work-life balance

Ready to dive deeper? Check out our Instagram, TikTok or Facebook.

We appreciate the interest of all applicants, and while we wish we could personally reach out to everyone, we can only contact those selected for an interview.

We genuinely care about providing reasonable accommodations to job applicants with disabilities. If you require assistance or an accommodation due to a disability, please reach out to us via email at [email protected]. We're here to help!

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