Data Entry Specialist Customer Service

Description

Job Summary:

As a Data Entry Specialist/Customer Service representative at Max Natural Foods, Inc., you will play a critical role in ensuring accurate and efficient entry of sales orders, customer information, and other relevant data. You will also provide top-notch customer service by responding to inquiries, processing orders, and ensuring customers have a positive experience with our products.

Responsibilities:

Accurately enter customer orders into the system, ensuring all product details, quantities, and shipping information are correct.

Maintain and update customer, vendor, and sales records in the company’s database, ensuring all information is accurate and up to date.

Collaborate with the warehouse and operations teams to ensure inventory levels are accurate and orders can be fulfilled.

Serve as the first point of contact for customer inquiries via phone, email, or online chat, providing information on products, order status, and general company policies.

Handle customer complaints and resolve order issues, such as delays or product discrepancies, ensuring customer satisfaction.

Qualifications:

• High school diploma or equivalent.
• Basic computer skills.
• Strong attention to detail and organizational skills.
• Fast and accurate data entry abilities with attention to detail in processing orders and customer information.

Join our team as a Data Entry Specialist/Customer Service and be part of a dynamic work environment that offers opportunities for growth and development.

Job Types: Full-time, Part-time

Pay: $22.34-$26.30 per hour

Expected hours: 20 per week

Additional pay:

• Bonus pay
• Commission pay
• Overtime pay
• Signing bonus
• Tips

Benefits:

• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Morning shift

Education:

• Secondary School (preferred)

Work Location: Hybrid remote in Vancouver, BC

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