Operations Administrator/ Dispatcher

Description

Pinnacle Food Equipment Services LLP is located in Vancouver and is the leading provider of food equipment services (installation, repairs, maintenance), they are seeking a dedicated and detail-oriented Operations Administrator/Dispatcher to join their team, the office located near Clark Drive and 1st Ave. Ave in Vancouver, BC.

The ideal candidate will have experience with Accounts Receivable (A/R), payment collections, and support managing dispatch operations to ensure efficient and timely service delivery.

Job Summary:

The candidate will be expected to perform a wide range of administrative tasks to

support the development and growth of the business. A key focus is managing the

company’s financial health by handling accounts receivable and other financial tasks

and supporting our service dispatch team and activities.

This position requires:

• Excellent communication skills
• Attention to detail
• Ability to multitask in a fast-paced environment.

Key Responsibilities:

Accounts Receivable Collection:

• Invoicing and Billing
• Generate and send out invoices to customers promptly.
• Verify and record transactions in the accounting system.

Collections:

• Contact customers to follow up on outstanding invoices.
• Negotiate payment terms and arrangements when necessary.
• Monitor and manage aging accounts receivable reports.
• Maintain accurate records of all collection activities and communications.

Reconciliation:

• Reconcile customer accounts and resolve discrepancies.
• Ensure accurate application of payments.

Reporting:

• Prepare regular reports on collections status and aging accounts.
• Assist in month-end closing activities related to accounts receivable.
• Be able to/or have the willingness to learn how to automate these reports
• Continually improve the level of reporting, assemble automated dashboards, and more.

Support Dispatch Operations/Operations Management:

Service Coordination:

• Schedule and dispatch service technicians to customer locations.
• Communicate with customers to confirm service appointments and provide updates.
• Manage and prioritize service requests to ensure timely response and resolution.
• Excellent concise detailed written instructions, email, text, and phone communication skills with the field service team.
• Find and innovate ways to streamline the administrative process making business operations more efficient.

Documentation:

• Maintain accurate records of service requests, dispatch details, and technician assignments.
• Update service logs and ensure all relevant information is documented.

Customer Service:

• Respond to customer inquiries regarding service requests and billing issues.
• Ensure high levels of customer satisfaction through effective communication and problem-solving.

Collaboration:

• Work closely with the operations manager and service team to coordinate and optimize schedules.
• Communicate with other departments to resolve any service-related issues.

Qualifications:

Education:

• High school diploma or equivalent required;
• Degree in business,
• Accounting or related field preferred.

Experience:

• Proven experience in accounts receivable, collections, or related financial roles.
• Basic experience in dispatch operations, preferably in the service industry sector is a plus.

Skills:

• Proficient in using accounting software (QBO) and Microsoft Office Suite (Excel, Word, Outlook).
• Experience in using Operations Management Software.
• Strong organizational and multitasking abilities.
• Excellent English verbal and written communication skills.
• Strong math skills.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.

Working Conditions:

• Primarily an office-based position.
• Flexible work hours
• Fast-paced environment with a focus on customer satisfaction and operational efficiency.

Compensation:

• Salary of $25. 00 to $35.00 per hour.
• Full-time
• Minimum 40 hours per week.

Benefits:

• Competitive salary, based on experience
• Health Benefit Package

Application Process:

Interested candidates are encouraged to submit their resume and cover letter detailing their relevant experience and qualifications to Joyce at [email protected] with the subject line “Operations Administrator.”

Pinnacle Food Equipment Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This job deion provides a general summary of the position’s responsibilities and requirements. It is not intended to be comprehensive, and the role may include additional tasks as required by the company.

Job Types: Full-time, Permanent

Pay: $25.00-$35.00 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Extended health care

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• dispatching: 3 years (required)
• Business degree: 3 years (required)

Work Location: In person

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