Regional Cafe Manager

Description

Ciclo Espresso, an Italian-inspired café, is currently seeking a passionate and experienced Café Regional Manager to join our growing team. As a part of a dynamic and expanding business, this is your opportunity to lead with vision and make a significant impact. The ideal candidate loves creating exceptional guest experiences, appreciates a well-crafted cup of coffee, and has a talent for leading a team to peak performance.

Ciclo Espresso sources only the finest quality coffee beans, carefully selected from the world's best coffee-growing regions. Our beans are crafted to perfection using Italian roasting techniques, with research and development carried out by experts in Italy to ensure the best blend, flavor, and quality for our customers. At Ciclo Espresso, we are passionate about the craft of coffee, and we bring Italian café culture to each of our locations, emphasizing the importance of community, quality, and an unforgettable guest experience.

Responsibilities

• Oversee all aspects of café operations across multiple locations, ensuring consistent quality and excellent guest experiences.
• Lead, mentor, and develop a team of café managers and staff, fostering a culture of teamwork, enthusiasm, and high performance.
• Drive recruitment and hiring processes to build a strong and cohesive team aligned with our company culture and values.
• Ensure that every café location upholds Ciclo Espresso's quality standards for food, beverage, and guest service.
• Create training programs to empower staff in delivering a superior café experience, with an emphasis on coffee knowledge, hospitality, and operational efficiency.
• Collaborate with the R&D team to introduce new products, seasonal offerings, and specialty drinks that reflect our Italian heritage.
• Oversee new store openings, including setup, training, and ensuring that operational standards are met from day one.
• Develop operational budgets, monitor financial performance, and implement strategies to increase profitability while maintaining quality standards.
• Manage inventory, ordering, and supply logistics to ensure cost control and minimize waste.
• Maintain cleanliness, safety, and compliance with health regulations at all locations.
• Ensure seamless coordination between Tock and Squirrel systems to enhance guest reservations, payments, and service experiences.
• Identify opportunities for local community involvement, events, and partnerships to foster strong relationships and brand presence.
• Conduct regular performance evaluations, provide feedback, and create action plans for staff development.
• Establish and maintain quality control systems for food and beverages, ensuring that our product standards are consistently met.
• Develop promotional activities and in-store marketing initiatives to drive traffic and boost sales.
• Monitor customer feedback and implement changes to enhance guest satisfaction and loyalty.
• Collaborate with marketing and design teams to ensure the café ambiance and branding reflect Ciclo Espresso's Italian roots.
• Manage work schedules, labor costs, and staff deployment across locations to optimize efficiency and service.
• Troubleshoot operational issues swiftly and effectively to minimize any impact on guest experiences.
• Provide hands-on support during peak hours to ensure smooth operations and exceptional service.

Qualifications

• Minimum of 3+ years of management experience in the hospitality or food and beverage industry, preferably in a café or restaurant setting managing multiple locations.
• Proven experience leading, developing, and motivating a diverse team to achieve goals.
• Passionate about coffee, hospitality, and creating an exceptional guest experience.
• Expertise in managing inventory, budgets, and operational efficiencies.
• Strong interpersonal and communication skills, with the ability to connect with guests, staff, and management.
• Familiarity with Tock and Squirrel systems for reservations, orders, and payments.
• Ability to adapt to changing priorities, solve problems, and thrive in a fast-paced environment.
• Professional appearance, punctuality, and reliability.
• Proven ability to build and maintain a positive work culture.
• Strong organizational skills, attention to detail, and the ability to manage multiple responsibilities simultaneously.

Job Type: Full-time

Additional pay:

• Tips

Work Location: In person

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