Dedicated and detail-oriented Virtual Assistant with 8 years of experience in Customer Service and Support. Proven track record of effectively managing administrative tasks, streamlining processes, and enhancing client satisfaction in fast-paced environments. Skilled in communication, problem-solving, and multitasking, I thrive in roles that require both organizational expertise and interpersonal finesse.

Key Skills:

• Customer Service Excellence: Extensive experience in providing high-quality support, addressing customer inquiries, and resolving issues promptly to ensure positive client experiences.
• Administrative Proficiency: Adept at managing schedules, coordinating meetings, and handling correspondence, ensuring seamless day-to-day operations.
• Tech-Savvy: Proficient in a variety of software and tools, including CRM systems, project management software, and office productivity applications.
• Adaptability: Comfortable working in diverse industries and adapting to new challenges, demonstrating a commitment to continuous improvement and learning.
• Team Collaboration: Strong ability to work both independently and as part of a team, fostering positive relationships with colleagues and clients alike.

With a passion for supporting executives and teams, I am committed to delivering exceptional results and contributing to organizational success. Let’s connect to see how I can help you achieve your goals!

WORK  EXPERIENCE 

Claim Specialist

Principal Global Services-November 2022 - Present

• As a specialist, I am assigned to communicate with Medical provider’s to check the status of the request sent by an Analyst. I am communicating with them thru phone, emails and chats.

CSR and Intern Trainer

Carelon Services (Legato)-July 2020 - November 2022

• I’ started as a representative for a Healthcare account , after 5 months I was hired as an Intern Trainer. I’ve been an Intern for 8 months - where I handled different classes, creating training decks, syllabus and training materials. I’ve been working thru different channels too.

CSR

Concentrix Phils. January 2019 - Dec 2021

• I worked with Google, Playstore. Google for families and YouTube for this company. Taking calls, emails and chat.

Airbnb Support Ambassador

Telus, Philippines

• Resolved guest and hosts conflicts via chat, email and phone
• Resolved resolutions claims, an accomodate all tiers.