With 9 years of dedicated experience in customer service, I have honed my skills in effectively addressing and resolving customer concerns. My ability to understand and empathize with customers has enabled me to provide top-tier service, fostering loyalty and satisfaction. Throughout my career, I have consistently demonstrated strong problem-solving abilities, swiftly navigating complex issues to deliver solutions that exceed expectations. My commitment to excellence and continuous improvement has been a cornerstone of my professional journey.

Looking ahead, my career aspirations include advancing into leadership roles where I can leverage my extensive customer service experience to mentor and guide teams towards achieving exceptional service standards. I am passionate about implementing innovative strategies that enhance customer experiences and drive business growth. Additionally, as a creative writer, I bring a unique perspective to my professional endeavors. My writing skills not only enhance my communication abilities but also allow me to approach problem-solving with creativity and imagination, making me a standout candidate in the customer service field.

Skills

• Data Entry with 2 Years Experience
• Data Research with 2 Years Experience
• Technical Proficiency
• AI tools Proficiency
• Above Average Writing and Editing Ability
• Customer Service Excellence
• Time Management and MultiTasking
• Problem-Solving and Conflict Resolution
• Attention to Detail

Language

• English

Work Experience

OUTDOORSY

CUSTOMER SERVICE REPRESENTATIVE / SPECIALIST

(2022 – 2024)

SYKES ASIA

CUSTOMER SERVICE REPRESENTATIVE / ESCALATIONS

(2015 - 2022)

Education

Far Eastern University

Bachelor of Science in Hotel and Restaurant Management

2010-2014