Hi, 

I hope everyone is great.

I am Lyka Jean Boco, 23 years old from Philippines. I used to work in different fields both on site and remote jobs. I am excited to seek for anothe ropportunity to help one another to grow by sharing my knowledge through out the years of working.

SKILLS & QUALIFICATIONS:

• Has the basic skills and knowledge about Accounting Related Works and Microsoft Office.

• Honest, Hardworking, and Responsible individual with the interpersonal communications skills to work at all levels of organization. Also, can help the organization and business smoothly, effectively, and efficiently.

• Sales and Financial Specialist

• Identity and Security Certified Specialist

• Trainable and Flexible person

• Can communicate well using standard American English. Certified Global Communication using Standard American English.

• Computer Literate

• Works with dedication

• Can help achieve the goal and objective of the company

WORK EXPERIENCE:

Tumalalud Multi-Purpose Cooperative

Bookkeeping and Accounting
Brgy, Poblacion Proper, Mambusao, Capiz, 5807
📅 November 2018 – November 2019

• Recording day-to-day financial transactions and completing the posting process

• Verifying that transactions are recorded in the correct day book, suppliers ledger, customer ledger, and general ledger

• Bringing the books to the trial balance stage

• Enter data, maintain records, and create reports and financial statements

• Process accounts receivable/payable and handle payroll in a timely manner

EPerformax Contact Center & BPO

📅 February 28, 2021 – December 15, 2023
Pueblo de Panay, Brgy. Lawa-an, Roxas City, Capiz, 5800

PayPal United States

Customer Service Representative – Identity and Security
📅 February 28, 2021 – November 30, 2022

• Respond to customer inquiries and concerns via phone in a professional and timely manner

• Provide information about the Fraud report

• Doing a risk review for the third-party access on their account

• Assist customers with filing for a dispute case for unauthorized transactions on their account

• Efficiently govern customer accounts, update vital account information, and implement service modifications

• Provide prompt and professional responses to customer inquiries and concerns via various communication channels such as phone, email, or chat

PayPal United Kingdom

Sales and Outbound Upselling Call Representative
📅 December 1, 2022 – December 15, 2023

• Provide prompt and professional responses to customer inquiries and concerns via Live Chat

• Provide information about Pay in 3 products

• Respond to customer inquiries and concerns via phone in a professional and timely manner

• Conduct routine evaluations of qualified account holders

• Utilized outbound calling tactics to successfully generate an extensive client base for the business

• Using s to provide information about product features, prices, etc., and present their benefits

• Ask pertinent questions to understand the customer’s requirements

• Persuade the customer to buy by demonstrating how merchandise or services meet their needs

Westlake Financial

📅 December 20, 2022 – June 12, 2024
Westlake Village, California, United States of America, 91361

D.R.A Debt Relief Act

Cold Calling Sales Associate
📅 December 20, 2023 – June 12, 2024

• Utilized cold calling tactics to successfully generate an extensive client base for the business

• Engaged proactively with identified leads to understand their specific requirements, effectively qualifying them per set benchmarks

• Performed comprehensive market research to identify potential leads in specific industry sectors

• Cold calling people using a given phone directory to sell products or solicit donations

• Using s to provide information about product features, prices, etc., and present their benefits

• Ask pertinent questions to understand the customer’s requirements

• Persuade the customer to buy by demonstrating how merchandise or services meet their needs

NowStaff VA Services OPC

📅 June 17, 2024 - September 28, 2024
Rm 636 6th Fl Cyber One Building, 11 Eastwood Ave. Bagumbayan, Quezon City, QC 1110
Virtual Assistant for Insurance Account

iThrive

📅 September 30, 2024 - November 8, 2024
Brisbane, Australia
Virtual Hotel Reservationist

Vivid Money SA

📅 November 11, 2024 - January 5, 2025
Berlin, Germany
Customer Care Service - Live Chat and Email Support