I'm Almer Dizon Jr, a 22-year-old from Angeles City, Pampanga, with a background in BS Information Technology, having completed my second year of college. My first job was as a Bellboy at Hotel Ivory, where I worked for 6 months. Seeking a better opportunity to look for another job. I applied to Aqua Skin which is a Skin Care product for 2 years+ as a Multimedia Graphic Designer which I do Photography, Videography, Photo editor, Video editor, and 3d Editor.

I am the one who's working on in a projects which we need 10 layouts in a day. I am the one as well that taking a video of the product and making it special by editing it using Adobe Premiere to put some music and effects on it. We are making some posters and flyers as well. I left that position after being referred by a friend to apply for a job in the BPO or call center industry, where I secured a position at SWAKBPO Corp as an IT Helpdesk Technician Tier II. During my time there, I assisted agents and earned recognition as Employee of the Month in March 2023. Despite my achievements, I had to resign due to a family emergency.

Subsequently, I worked at VXI Clark as a TELCO Technical Sales Billing Support for 6 months, focusing on sales and tech assistance. I left this role to pursue a work-from-home setup and better prospects. Now, I am seeking new opportunities to contribute my skills while supporting my family, and I am excited about the possibility of joining your team!

Work Experience

VXI CLARK GLOBAL

Comcast | Technical, Sales, Billing Support (TELCO)- 06/2023 - 12/2023

• Managing incoming calls and customer service inquiries regarding phone or mobile phone services, billing concerns or promo packages
• Identifying and assessing customers’ needs to achieve satisfaction
• Ensure all calls are logged in the system for proper monitoring and closure
• Provide appropriate solutions in a timely manner

SwakBPO

IT Account Admin | Help Desk Technician Tier II- 02/2022 - 06/2023

• Responding to queries on the phone, via email, in person, or through remote access.
• Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
• Writing and editing training manuals.
• Running reports and analyzing common complaints and problems.
• Ticketing System to see if there is any issue of the production.
• Network Server
• VPN Firewall Set-up
• Fixing a Hardware Computer Issue's
• N-Able / N-Central (Remoting tool)

The Skin Bureau

Multimedia Graphic Designer 05/2020 - 01/2022

• Combining graphics with animation to create multimedia content for websites, television, films, and advertising displays.
• Designing and developing the production of digitally delivered information, promotional content, instructional material and entertainment through online and recorded digital media using static and animated information, text, pictures, video and sound to produce information and entertainment tailoredto an intended audience and purpose.
• Determines the objectives and constraints of the design brief by consulting with clients and stakeholders.
• Negotiates design solutions with clients, management, sales and production staff.
• Selects, specifies or recommends functional and aesthetic materials and media for publication, delivery or display.
• Prepares sketches, diagrams, illustrations and layouts to communicate design concepts

Hotel Ivory

Bell Boy 11/2019 - 02/2020

• Escorts guests to room, placing luggage in room assigned by front desk.
• Inspects guest room for order and adequate supplies and informs guests of room amenities.
• Transport departing guests luggage from the room to the lobby, then into a car or taxi after reconfirmingwith the guest.

Skill
06/2018 - 02/2020

*Creativity Brainstorming,Imagination,Originality,Ingenuity,Attention to detail,Inspirational,Innovation.

*Problem-solving

Conflict resolution,Research,Critical thinking,Negotiation,Persuasion,Decision-making,Data analysis.

*Time management Multitasking

Planning,Dependability,Coordination,Organization,Reliability Focus,Determining priorities.

*Web design

Webpage design,HTML,FIGMA,CSS

*Design software

Photoshop,Indesign,Premiere Pro,Illustrator,After Effects,Sony Vegas Pro,FIGMA,MAYA Software.

*Soft Skills

Video Editor,Photograper,3D Modelling via Maya Software.