My Professional Experience

Social Media and Marketing Manager
Spectrum Group of Companies
January 23, 2024 – Present

• Lead a dynamic team of 5 members, managing social media marketing strategies across platforms.
• Successfully increased brand visibility and boosted product sales through targeted campaigns.
• Developed and implemented strategies that elevated overall social media engagement, driving significant growth in online presence.

Technical Support Representative
AFNI Philippines
November 2022 – January 19, 2024

• Provided technical support to clients, resolving issues related to products and services efficiently.
• Fostered strong customer relationships through clear communication and issue resolution, contributing to improved client satisfaction.

Airline Ticketing & Reservation Specialist
Teleperformance Inc.
June 15, 2022 – November 2022

• Managed customer bookings and reservations for airline services, ensuring smooth transaction processes and satisfaction.
• Delivered top-tier customer service by providing accurate information and personalized travel solutions.

Co-owner/Technician
AMPS & VOLTS Laptop Accessories and Repair Shop
January 2015 – Present

• Co-own and manage a laptop accessories and repair business, overseeing daily operations, customer service, and inventory management.
• Lead technical repairs and troubleshooting for various laptop brands and accessories.

Marketing Associate/E-Market Administrator/Web Designer
Silicon Valley Philippines Group of Companies
March 10, 2014 – December 2019

• Managed the company’s online presence, including web design and e-commerce marketing strategies.
• Increased web traffic and online sales through optimized product listings, digital marketing, and website design improvements.

eCommerce Web Marketing Specialist
PCHUB Computer Technology INC.
October 2012 – March 9, 2014

• Led digital marketing campaigns for e-commerce platforms, improving customer engagement and sales.
• Optimized website content and product listings to improve online customer experience and conversion rates.

Warehouse Supervisor Timekeeper
Will Decena and Associates Inc.
August 2011 – September 2012

• Supervised warehouse operations and staff, ensuring efficiency and accuracy in product handling and inventory control.
• Monitored timekeeping, ensuring compliance with company policies and effective time management.

Account Executive
John Ernest Connecting Continents
February 2011 – August 2011

• Managed client accounts and provided tailored solutions to meet customer needs.
• Developed long-term relationships with clients, improving retention and satisfaction.

Accounting Staff
Solution Reengineering Group
May 2010 – February 2011

• Assisted with daily accounting tasks, including financial reporting, invoicing, and payroll processing.
• Ensured accuracy and timeliness of financial documentation and compliance with internal controls.

Warehouse Supervisor
Active Services and Product Corporation
April 2004 – May 2010

• Supervised warehouse operations, maintaining inventory and ensuring accurate order fulfillment.
• Led a team of warehouse staff, focusing on efficiency, safety, and productivity.

Skills and Strengths

• Social Media Marketing & Strategy
• Team Leadership & Collaboration
• Technical Support & Troubleshooting
• E-Commerce & Web Design
• Customer Relationship Management
• Sales & Product Marketing
• Time Management & Organizational Skills