Experience in cold calling, appointment setting, customer care support and administrative task.

PROFILE / SKILLS

Communication Skills: Advanced
Writing Skills: Advanced

Additional Skill Set:

• Ability to adapt and work in a team

• Well-trained in call handling and customer service

• Knowledgeable in Excel, collecting/organizing data

• Experienced in layout design using Canva

WORK EXPERIENCE

Freelance - Virtual Assistant (Real Estate Campaign)

📅 January 2024 – February 2025 | Role: Assistant Property Manager (Full-time)

• Screen tenant applications, process rental applications, verify documents, run credit checks, and proof income inquiries.

• Manage data, track and organize property documents, contracts, leases, and tenant details.

• Prepare legal forms and leases.

• Communicate with tenants and schedule apartment tours.

• List properties for rent on Streeteasy.

• Edit virtual tour videos and upload them to the company’s YouTube page.

Virtual Champs Global (Real Estate Campaign)

📅 May 2023 – December 2023 | Role: Appointment Setter VA (Full-time)

• Conduct cold calling and schedule appointments for acquisition managers.

• Identify property owners interested in selling their properties or receiving offers.

Legal Support Help (Agency for Law Firm)

📅 August 2022 - March 2023 | Role: General VA / Receptionist

• Social media marketing via Facebook.

• Reception duties (calls, SMS, chat, email support).

• Scheduling appointments and managing calendars.

• Email and file management.

• Collecting and organizing intake information and documents.

• Client communication and potential client intake.

• Drafting and sending templated correspondence (e.g., letters of representation).

• Insurance communication (opening claims, obtaining police reports and policy limits).

• Medical provider communication (requesting and following up on medical records and bills).

• Experience using Filevine CMS and Casepeer.

• General admin tasks (research, online purchasing, flight/accommodation booking, etc.).

Swift Investment (Real Estate Campaign)

📅 July 2021 – July 2022 | Role: Cold Caller VA (Part-time)

• Conduct cold calling and set appointments for acquisition managers.

• Identify homeowners interested in selling their property.

Teledudes Agency (Home & Auto Insurance Campaign)

📅 February 2021 – June 2022 | Role: Cold Caller VA (Full-time)

• Conduct cold calls and transfer prospects in real-time to sales agents.

• Provide brief information about rates and send comparison quotes.

LeadPro Agency (Real Estate Campaign)

📅 April 2020 – December 2020 | Role: VA - Real Estate (Project-Based, Freelance)

• Conduct cold calls and set appointments for acquisition managers.

• Identify homeowners interested in selling their property.

VXI Global Holdings

📅 October 2016 - October 2018 | Role: Customer Service Representative (Full-time, Office-Based)

• Handle inbound calls for a telecom account, assist customers with billing concerns, perform basic troubleshooting, and upsell products/services.

Sutherland Global Services

📅 September 2013 - September 2016 | Role: Customer Service Representative (Full-time, Office-Based)
📌 Netspend (Escalation Team - Tier 2, 1 year)

• Handle inbound calls for bank inquiries.

• Assist clients with card activation, billing inquiries, and transactions.

• File disputes and escalate cases.

📌 AT&T Account (2 years)

• Handle inbound calls for telecom accounts.

• Assist customers with billing concerns.

• Perform basic troubleshooting.

• Upsell products and services.

EDUCATION HISTORY

🎓 Bachelor of Arts in English (Major in Language and Literature)
University of Southeastern Philippines
Graduated April 2009