I am an Executive and Administrative Assistant with 10+ years of experience in customer service, executive support, marketing, and project management. I spent 7+ years in the BPO industry as a Customer Service Representative and Product Trainer and 3+ years remotely supporting CEOs and business owners with scheduling, inbox management, travel planning, client relations, and operations. Skilled in social media, branding, and content creation, I’m proficient in Canva, Klaviyo, Shopify, Asana, Notion, QuickBooks Online (QBO) and more e-commerce platforms. I bring creativity, organization, and discretion to every role.

Skills & Expertise

• Executive & Administrative Assistance

  • Calendar & email management

  • Travel & itinerary planning

  • Event coordination & logistics

  • VIP & client relations

  • Inbox & schedule management

  • Business operations support

  • Office tools & software management

• Marketing & Creative Support

  • Social media content creation & management

  • Graphic design & branding

  • Digital ad campaign asset creation

  • Marketing email design & execution

  • Influencer & collaboration management

  • Community engagement & moderation

  • Brand-aligned copywriting

• Project & Event Management

  • Led exclusive Michelin-star chef-led dining experiences

  • Managed logistics, travel, & ingredient sourcing

  • Coordinated team communications & workflows

  • Oversaw creative & marketing project execution

• Customer Service & Healthcare Virtual Assistance

  • 7+ years in customer support & product training in BPO

  • Managed inbound & outbound calls for insurance verification

  • Scheduled & coordinated patient visits & reminders

  • Data entry & consolidation of medical records

  • Experience using EMR/EHR systems (Athena) & VOIP platforms (RingCentral)

• Learning & Development

  • Conducted training sessions (live & virtual)

  • Developed training materials & curriculums

  • Delivered WebEx-certified digital training

  • Monitored employee certifications & learning progress

• Bookkeeping & Business Support

  • Invoicing & payment processing

  • QuickBooks Online (QBO) reporting

  • Data consolidation & reporting

Tools & Software Proficiency

• Administrative & Project Management: Asana, Monday.com, Notion, Trello, Google Workspace (Docs, Sheets, Drive, Calendar), Microsoft Office, Dropbox

• Marketing & Social Media: Canva, Klaviyo, Shopify, CapCut, Sprout Social, Linktree, Leadpages, Uscreen

• Customer Relationship Management (CRM): HubSpot, QuickBooks Online (QBO)

• Communication & Productivity: Slack, Zoom, WebEx, RingCentral