Highly skilled and dedicated in providing exceptional support to clients and teams while ensuring the highest level of quality in all my deliverables. With expertise in virtual assistance, data analysis, and quality assurance, I use my strong communication skills to effectively coordinate tasks, resolve issues, and maintain transparency throughout the process.

Contact me now, and let's get started on this partnership!

WORK EXPERIENCE

VIRTUAL ASSISTANT- November 2021-present

• Provide all aspects of internal communications, support the day-today administrative, financial and operational functions wherein, I work collaboratively with managers and directors in aligning business objectives with comprehensive administrative knowledge to achieve maximum operational impacts conserve time and boost efficiency

QUALITY ASSURANCE ANALYST

Sutherland Global Philippines Inc. | Sept 2019- Dec 2021

• Ensures that all agents follows account's process, policy and accountability standards
• Responsible in reviewing sales data, customer surveys and call logs
• Responsible in monitoring, inspecting and measure compliance against established expectations of agent behavior to improve user satisfaction

SUBJECT MATTER EXPERT

Sutherland Global Philippines Inc. | June 2018- Sept 2019

• Provide guidance to agents on how their area of capability can resolve issues and concern
• Someone who understands, comprehend, implements best practices, initiate and an active participant for work group using specialized knowledge
• The “go to” person or function for questions and problems within area of expertise and explains area of expertise clearly to others and not only answer how things are done, but why

RESERVATION SPECIALIST AND CUSTOMER CARE

Sutherland Global Philippines Inc. | Dec 2017- June 2018

• Taking inbound calls and coordinating booking travel for guest's
• Expert  at  finding  combination  deals  that  leads  to  a smoother travel
• Excellent communicator and negotiate or to strike deals for hotel chains

ADMINISTRATIVE AIDE/FRONT DESK OFFICER

Taikisha Philippines Inc. | May 2017-Nov 2017

• Administer and control the proper safekeeping of the department’s issued revolving fund
• Assist other administrative staff with overflow work, including word processing, data entry and internet research task
• Documentation of processing of payment of monthly billing for security and resource management

CHAT ASSOCIATE I

Teletech Philippines Inc. | Oct 2016-Apr 2017

• Providing   information   about     orders   and    product    to customers through email
• Record details of customer contacts and actions taken Research answers and solutions as needed

PROFESSIONAL SKILLS

• Operations & Admin Support
• Email & File Management
• Research and Data Entry
• Travel Arrangement
• Customer Service & Client Support
• Billing & Invoicing
• Processing orders and refunds
• Copy editing & formatting
• Leadership & Adaptability
• Self Discipline & Time Management
• Communication and Written Skill