For more than 17 years, my professional journey has encompassed roles in Management, Administration, and Customer Service within Business Process Outsourcing Companies and a Local Hospital.

My dedication revolves around consistently delivering top-tier work as I continue to refine my expertise in administrative and customer support domains. Proficient in MS Office 365, Power BI, Zoho CRM, and Google Workspace, I'm also enthusiastic about embracing and mastering new tools.

Ready to dive into work at a moment's notice, I bring a wealth of experience and a commitment to delivering excellence in every task undertaken.

Reliable, efficient, and results-driven Customer Service, Admin, Management, and Business Operations Specialist with more than 17 years of exceptional experience.

CORE STRENGTHS

✅ Business Process Improvement (Lean Six Sigma Yellow Belt Certified)
✅ Training, Coaching, and Staffing
✅ Customer-related Services
✅ Staff Management
✅ Business Operations
✅ Census and Financial Reporting
✅ Administrative Support
✅ Data Entry & Database Management

ACADEMIC HISTORY

🎓 Guagua National Colleges (2006)
Bachelor of Science in Hotel and Restaurant Management

🎓 Mapua Institute of Technology (2004)
Bachelor of Science in Civil Engineering

SKILLS

🖥 Software & Tools: Microsoft Office, Zoho CRM, Power BI, Google Workspace
🗣 Good Communication Skills
🤝 People Person
🔍 Detail-Oriented
⚡ Fast Learner
✅ Reliable & Efficient

EMPLOYMENT HISTORY

TASTES MARKETS, INC. (Brand Management Lead, Nov 2021 - Feb 2024)

• Created workflows and process charts.

• Developed modules, automation, and integrations using Zoho CRM.

• Updated vendor and product data in Zoho CRM.

• Edited and updated lease agreements for vendors.

• Sent lease agreement reminders and handled vendor inquiries.

• Managed vendor database and implemented process improvements.

H2H MOVERS (Customer Service Specialist, May 2021 - Aug 2023)

• Checked in with movers daily.

• Confirmed customer bookings over the phone.

• Assisted the sales team.

• Performed Data Entry & Database Management.

MAKATI MEDICAL CENTER (Operations Manager & Workforce Analyst, Oct 2009 - Jan 2021)

• Managed staff schedules.

• Developed business process improvements and staff well-being programs.

• Trained new and regular employees on new system applications.

• Verified data accuracy for payments and patient contact details.

• Handled data migration and reporting.

• Generated reports and summaries of daily activities.

E-PLDT VENTUS (Customer Service & Back Office Escalations, Oct 2006 - Aug 2009)

• Handled customer queries and complaints over the phone.

• Processed orders, cancellations, and refunds.

• Maintained databases and records.