I earned a Bachelor of Science in Hospitality Management and have a year of experience in the BPO industry. My academic background has equipped me with strong customer service, communication, and problem-solving skills, while my experience in the BPO sector has strengthened my ability to handle diverse customers, including those who may be frustrated or upset.

Being hospitable and empathetic comes naturally to me. I genuinely enjoy assisting people, ensuring they feel heard, valued, and satisfied with the service provided. Whether in hospitality or customer service, I believe that understanding a customer's needs and concerns is the key to delivering exceptional experiences. Handling irate customers is not a challenge for me. I have developed the patience and composure necessary to de-escalate tense situations while finding solutions that benefit both the customer and the company. Active listening, clear communication, and a calm demeanor allow me to turn potentially negative interactions into positive resolutions. Additionally, working in the BPO industry has given me exposure to fast-paced environments where adaptability and efficiency are crucial. I am comfortable multitasking, meeting targets, and maintaining high-quality service standards, even under pressure. With my background in hospitality and experience in customer service, I am confident in my ability to provide outstanding support while maintaining professionalism and empathy. I look forward to opportunities that allow me to utilize my skills in a role that values customer satisfaction and effective problem-solving.