Profile Title
Experienced customer service representative
In Davao del Sur, PhilippinesAbout Me
Passionate ,detail-oriented and empathetic customer service representative with over 13 years of experience in delivering exceptional support across various industries from technical to banking and into effecient but not sacrificing quality and processess of the business. Proven track record of resolving customer inquiries efficiently, utilizing strong communication skills and a deep understanding of product knowledge.
Work Experience
AMERICAN EXPRESS INC- Fraud Analyst
- Trained world class customer service
- Review fraud claims from Card member
- Taking escalation call POC for procedural and compliance processes
- Emailing back office for follow ups regarding customers claim
Convergys -Citibank US- Fraud Analyst
- Disputes
- Review Fraud claim
- Cheque Forgery
- Fraud detection for both debit card/savings and credit cards
Sutherland Ph - Symantec Enterprise
Consultant
- Assisting callers for their software downloads
- Registration and Licensing issues
Expertise/Skills
- Excellent Customer service Leadership Skills
- Excellent Communication Skills
- Multitasking Skills Email management
- Canva for Social media posting etc
- Travel Management - e.g, Booking
- Calendar Management
Service Calendar
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X
This calendar shows your working hours available for booking by employers. When you create a promoted service,
it is automatically open for booking at any available time. If your service price is non-negotiable, then someone can book that service without your confirmation. If the price is negotiable, you will have to approve each time the booking request.
This calendar can be enabled or disabled at any time, but all the services that has been booked should be provided.
X
This calendar shows your working hours available for booking by employers. When you create a promoted service,
it is automatically open for booking at any available time. If your service price is non-negotiable, then someone can book that service without your confirmation. If the price is negotiable, you will have to approve each time the booking request.
This calendar can be enabled or disabled at any time, but all the services that has been booked should be provided.
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Involved Categories
Attachments
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AGYADAN ROSE ANN ANGELIE.pdf
Current Work
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Work History And Reviews
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