A highly organized professional with 15+ years of combined experience in knowledge & project management, client/customer support, and administrative assistance. Expertise in optimizing processes, managing complex projects, and cultivating strong client relationships. Committed to delivering exceptional support and contributing to organizational success.

E D U C A T I O N B A C K G R O U N D

Pamantasan ng Lungsod ng Maynila Bachelor of Science in

Computer Engineering

(2003)

S P E C I A L I Z A T I O N S / S K I L L S

• Project Management Readiness &Transition 
• Product End User Articles 
• Virtual Assistant 
• Email Management 
• Stakeholder & Risk Management
• Organizational Leadership
• Lead Generation
• Content Creation
• Sharepoint, Office 365 S P E C I A L I Z A T I O N S / S K I L L S
• Microsoft Office Suites
• Google Suites / Google Drive
• JIRA, Trello, Notion
• Canva
• Mailchimp
• Calendly
• Monday
• ManyChat
• Zendesk systems

W O R K E X P E R I E N C E

Training & Customer Service Manager

YEMPO ( R E S P I R I H EAL T H C AR E )

(NOVEMB E R 2021 TO AUGUS T 2024)

General Virtual Assistant

MAT C HMAK I NGAI |

(NOVEMBER 2021 TO AUGUS T 2024)

MA CQUAR I E GROUP

(OCTOBER 2010 TO NOVEMB E R 2020)

Service Desk Specialist / Trainer

SYK E S AS IA I N C .

(SEPTEMBER 2005 - SEPTEMBER 2010)

Technical Support Representative

CLIENT LOGI CPHILS (DE L L ) -

(NOV 2004 TO JULY 2005)