• Summary of Qualifications
• Two years of experience in Canada as a Store Manager, with related training.
• Highly organized and able to multitask; punctual; committed to providing excellent customer service.
• Strong written and verbal communication skills, with fluency in Tagalog and English.

Post-Secondary Education

ILAC International College, Vancouver, BC

(2021/06 – 2023/06)

Sales & Marketing Diploma

Colegio de San Juan de Letran, Manila, Philippines

(2015/06 – 2020/06 )

Bachelor of Arts Degree, Communication

Employment History

Sciue Italian Bakery Cafe, Vancouver, BC, Canada

(2021/10 – 2023/04)

Barista/Store Manager

• Analyzed customer service trends to discover areas of opportunity and provided feedback to staffs.
• Managed the day to day operations of the store and increased the annual sales up to 20% in 2022.
• Developed customer service policies and procedures to meet and exceed industry service standards.
• Checked the overall cleanliness of the store daily, ensuring it meets guidelines for food safety and inspections.
• Prepared a good variety of hot & cold beverages and built rapport with the customers.

Certifications Acquired:

Serving It Right (2354541) valid until (September 03, 2027)

Grit Cafe, Port Moody, BC, Canada

(2021/06 – 2021/10)

• Facilitated purchasing orders and operation processes that maintains overall quality standards of the café.
• Provided coffee training for to the newly hired baristas.
• Assisted the Manager and Director in achieving daily goals of the café.

SC Megaworld Construction and Development Corporation, Paranaque City, Philippines

(2020/10 – 2021/05)

• Developed strong ongoing relationships with prospects and current clients.
•  Prepared bid documents for local biddings of government projects and infrastructures.
• Reported directly to the Director and curated services to optimize sales efforts.

GM Proponents of Artists and Events Management Inc., Las Pinas City, Philippines

(2017/10 – 2020/10)

Project Management Lead

• Responsible for planning, procurement, execution, and completion of artist projects.
• Monitored progress and set deadlines for producers to create local and international concerts for signed artists.

Embassy of the United States of America, Manila, Philippines

(2019/12 – 2020/05)

• Assisted “Education USA Philippines” with their outreach programs and activities within Metro Manila.
• Provided research assistance for the Public Affairs Section of the embassy.
• Contributed to planning and executing overall marketing and event strategies.
• Curated and edited the “Education USA” social media accounts including Facebook and on their website.