I specialize in delivering excellent customer service, helping businesses in the USA provide top-tier products and experiences. As a social media manager, I focus on growing real estate businesses. My skills, proactive approach, and dedication drive success for every business I support. Provide assistance to property manager in Australia.

WORK EXPERIENCE

GENERAL VIRTUAL ASSISTANT - December 2023- July 2024

Pompa Program- Health Care

•  My role involves ensuring that our clients receive the best possible support and solutions to their needs. I thrive in dynamic environments and am always looking for ways to enhance our processes and deliver outstanding results. Responding and sending to emails, live chat support ,and processing refunds.

PROPERTY MANAGEMENT- STAFF - September 2022-November 2023

PULS

• Dedicated to maintaining strong client relationships by sending regular updates on project progress, service enhancements, and financial performance.Use email communication, property management portals, admin portals and salesforce to promptly address and resolve any client concerns, ensuring their satisfaction.

SOCIAL MEDIA MANAGER - February 2022-July 2022

Lux Realty- Realstate

• I developed and executed a strategic social media plan aligned with overall business objectives, fostering audience engagement and community building.I optimized online presence and ensured brand consistency. Editing videos, podcast and graphics.

CUSTOMER SERVICE REPRESENTATIVE AND OUTBOUND           
January 2020- January 2022- Terry`s Florist

• My responsibilities involved navigating diverse regions to connect with florists, fostering collaborative relationships, and coordinating the successful delivery of floral arrangements, thereby contributing to a streamlined and efficient ordering process across different locations.

PROFESSIONAL SKILLS AND TOOLS

•  Data Entry
•  Hubspot
•  Communication Skills
•  Oncehub
•  Social Media Management
•  Sales force
•  Customer Service
•  Eleven Labs
•  Digital Marketing
•  Descipt
•  Sales & Executive Services
•  Slack
•  Administrative skills
•  Samcart
•  Airtable
•  Shisptation
•  CANVA
•  Stripe
•  Docusign
•  Paypal
•  Excel
•  Simplero
•  Facebook (Meta Business
•  Property Me
• Suite)
•  Property Tree
•  Hubspot
• REA
•  Linkedln
• RP Data
• MS Teams
• MS Apps
• OneDrive