Admin Assistant cum Secretary| Receptionist | General Virtual Assistant | Digital Marketing |Email Marketing | Customer Service Support | Chat Support

WORK EXPERIENCE

ADMINISTRATIVE ASSISTANT

SUNWAY CURTAINS, Al Quoz, Dubai

• Doing pricing and Quotation (Made-to-Measure Curtains and Roller Blinds)
• Daily Time Record
• Purchasing (Fabrics and Accessories) Local and International Daily Update of ETD and ETA of Shipments
• Develop and Maintain a Filing System
• Ensures and Maintain Company Medical and Vehicle Insurance, Worksmen Compensation, Fire and Allied Perils Insurance Maintain and Update Office Policies and Procedures
• Updating Job Orders to Production Supervisor and Manager Manage incoming & outgoing mails, packages, and deliveries Coordinating with various Local and International Suppliers Provide General Support to Visitors
• Maintain Contact Lists
• Answer and Direct Phone Calls, Emails, and handle inquiries promptly and couteously
• Improve Company Social Media Preparing Cheque for Supplier Payments
• Maintain office supplies inventory and place orders as needed Handle ad hoc tasks and projects as assigned by management

VIRTUAL ASSISTANT /CUSTOMER SERVICE REPRESENTATIVE

MyOwnVA, Davao, Philippines- 2018-2023

• Responsible for assisting multiple clients with all marketing activities
• Develop product deions
• Handle     Social     Media     Management      (Facebook,     Twitter, Instagram, and LinkedIn
• In charge of implementing email marketing campaigns Amazon Customer Service
• Shopify Sales
• Zendesk Customer Support
• Canva Graphic Design

CUSTOMER SERVICE REPRESENTATIVE
(COMDATA AUTH)

Alorica - Manila, Philippines 2013-2018

• Accurately validate and categorize tickets using advanced
• Prepaid Payroll CRM systems based in USA.
• Maintaining a high level of professionalism and empathy when handling incoming payroll inquiries and card authorization.
• Demonstrate an efficient and effective approach to troubleshooting and resolving customer issues promptly.
• Efficiently handle and manage complex cases, complaints, and inquiries submitted by customers.
• Conduct thorough investigations to understand the root causes of complaints and issues.
• Work diligently to resolve customer complaints and issues to their utmost satisfaction.