I am a dedicated and detail-oriented virtual assistant with 9 years of experience in providing administrative support to businesses and entrepreneurs. My passion for organization and efficiency drives me to help clients streamline their operations, allowing them to focus on their core business objectives.

S K I L L S

• Call and Chat Handling
• MS Apps
• Problem-Solving
• Computer Literacy
• Project Management Tools
• Strong Communication

E D U C A T I O N

NEGROS OCCIDENTAL LANGUAGE AND INFORMATION TECHNOLOGY CENTER (NOLITC)

Contact Center Services NC II

(2013)

E X P E R I E N C E

GENERAL VIRTUAL ASSISTANCE

VirtualAssistance House

(January 2023 - April 2024)

• Manage leads application for Affordable Connectivity Program.
• Walk through leads for the application via live chat and email.

COLD CALLER

Real Estate Buyers FL

(June 2022 - November 2022)

• Manage property details and tag hot leads
• Used CRM tools and Trello to send text blasts to leads.

CLAIM SPECIALIST

Lost Express LLC

 (January 2022 - May 2022)

• Third-party claims specialist assigned to do outbound calls to banks and report total loss to obtain pay-offs.

CUSTOMER CARE SPECIALIST

Ubiquity Global Services

(May 2016 - December 2021)

• A multi-skilled agent who receives inbound calls from Employees and Employers asking for their medical Insurance and eligibility.