1. SEO Specialist (2 years)

Key Responsibilities:

• Conduct keyword research to guide content teams and improve rankings on search engines.
• Optimize website content, landing pages, and copy for SEO.
• Perform ongoing keyword research, discovery, and optimization for new and existing content.
• Develop and implement link-building strategies to increase site authority.
• Analyze website analytics and performance metrics (Google Analytics, Search Console, etc.) to monitor progress.
• Stay updated with Google algorithm changes, SEO trends, and best practices.
• Collaborate with developers to ensure SEO best practices are properly implemented on newly developed code.
• Manage SEO-related tools such as SEMrush, Ahrefs, or Moz.

Skills:

• Proficiency in Google Analytics, Search Console, and other SEO tools.
• Strong knowledge of on-page, off-page, and technical SEO.
• Ability to conduct thorough content and website audits.
• Understanding of HTML, CSS, and website architecture for SEO purposes.
• Analytical mindset with excellent problem-solving abilities.

2. Customer Service Representative (5 years)

Key Responsibilities:

• Handle customer inquiries and complaints through various channels (phone, email, live chat).
• Provide accurate information regarding products, services, and policies to customers.
• Resolve customer complaints by identifying problems, troubleshooting, and providing solutions.
• Follow up with customers to ensure their issues have been resolved and they are satisfied.
• Document customer interactions, feedback, and issue resolutions for future reference.
• Collaborate with internal teams (sales, technical support) to ensure customer satisfaction.
• Meet or exceed performance targets related to response time, resolution rates, and customer satisfaction.

Skills:

• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and patience in resolving customer issues.
• Ability to multitask and manage time efficiently.
• Proficiency in using customer service software like Zendesk, Salesforce, or Freshdesk.
• High attention to detail and ability to stay calm under pressure.

3. Executive Assistant (2 years)

Key Responsibilities:

• Manage executives’ schedules, including meetings, appointments, and travel arrangements.
• Prepare reports, presentations, and correspondence for executive management.
• Act as the primary point of contact between executives and internal/external stakeholders.
• Coordinate and manage special projects, ensuring timely completion.
• Organize and maintain files, records, and other administrative systems.
• Screen phone calls, emails, and inquiries, responding appropriately on behalf of executives.
• Support in organizing company events and meetings.

Skills:

• Excellent time management and organizational skills.
• Strong written and verbal communication abilities.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other project management tools.
• Ability to work independently and manage multiple tasks simultaneously.
• Discretion and confidentiality when dealing with sensitive information.

Education

Bachelor of Science in Information Technology

ACLC Tacloban City

(2013 - 2017)