Experienced and highly organized professional with a strong background in customer service, sales management, and client support. Proven track record of handling high-level issues, managing product updates, and driving revenue performance. Skilled in communication, problem-solving, and team leadership, with a proactive and detail-oriented approach to work.

EDUCATION

Bachelor of Arts and Communication (2019) – with High Honors
Senior High School (2018) – General Academic Strand with Honor
Grade School (2018) – Salutatorian & Leadership Awardee

CERTIFICATE

• Contact Center NCII

SKILLS

• Customer Service

• Photo Editing and Digital Illustration

• Social Media Literacy

• Word Processors

• Scheduling and Calendar Management

EXPERIENCE

Readiness Ambassador | Team Lead Level
March 2022 - March 2025

• Began as a CSR for T-Mobile and was promoted to Readiness Ambassador after 11 months, working directly with the client.

• Responsible for managing revenue, sales performance, overseeing product updates, and handling carry-over to the frontlines.

Customer Service Representative
August 2021 - February 2022

• Served as a Seasonal Recruitment Specialist for UPS.

• Conducted outbound calls to candidates to update their profiles and applications.

Customer Service Representative
September 2019 - March 2021

• CSR for a healthcare account under the member’s department.

• Promoted after a year to the Member’s Escalation Team to repair relationships and resolve calls.