As a dedicated VA Sales and Customer Support Specialist with over 9 years of experience, I specialize in building strong customer relationships and driving sales growth. My passion for delivering exceptional service allows me to understand customer needs and provide tailored solutions that enhance satisfaction and loyalty. With extensive knowledge in both customer service and sales, I effectively address inquiries and resolve issues promptly.

My strong communication skills and empathetic approach consistently lead to positive customer experiences and high retention rates. I thrive in fast-paced environments and am proficient in using CRM software to manage customer interactions and track sales leads. My goal is not only to meet sales targets but also to ensure that every customer feels valued and supported. I am eager to contribute to a dynamic team where I can leverage my skills to drive success and foster meaningful customer connections.

Work Experience

Sales Development Representative (PT) 

B2B US/Canadian Company October-Present 

• Engage with potential clients through cold calls to build a sales pipeline.
• Identify and qualify new sales opportunities to book discovery and demo calls.
• Understand client pain points and communicate how the company solutions can help them

Cold Caller- OTP

September 2024

US Company

• Reach out to prospects in various market segments, including electrical distributors, contractors, electricians, maintenance supervisors, commercial developers, and procurement managers.
• Introduce the company, value proposition, and our extensive inventory of ABB and GE electrical components (circuit breakers, busways, bus plugs) and driving new business opportunities.
• Send email with quotation of the product.
• Do follow up call for confirmation.

Appointment Setter - Sept-October 2024

Bookkeeping Outsourcing Firm

• Conduct cold calls to potential clients using provided s and guidelines.
• Introduce the company and explain our services to generate interest.
• Schedule appointments for the COO with interested prospects.
• Maintain accurate records of calls, outcomes, and scheduled appointments in our CRM system.
• Follow up with prospects as needed to nurture relationships.

Inside Sales Representative

B2B - US account-June 2024 - Aug 2024

• Research and identify Restaurants that might benefit from your company's services.
• Use methods such as cold calling and emailing.
• Schedule and conduct meetings with potential clients to understand their needs and present your solutions.
• Work with potential clients to negotiate pricing, contract terms, and other conditions.
• Schedule follow up for callback.
• Finalize contracts and secure agreements with clients.

Sales Representative

TaskUs (WFH)-Dec 2019 - May 2024

B2B US/Canada Campaign - Logistics

Lead prospecting and qualifying.

• Use methods such as cold calling, Inbound calls and emailing to reach potential clients. Sales Presentations and Proposals.
• Work with potential clients to negotiate pricing, contract terms, and other conditions. Finalize contracts and secure agreements with clients.
• Build and maintain strong relationships with existing clients to ensure satisfaction and foster long-term partnerships.
• Account Growth: Identify opportunities for upselling or cross-selling additional products or services.
• Monitor and report on sales activities, progress, and performance against targets. Collaborate with other sales representatives or account managers to share insights and strategies

Customer Support Representative

TaskUs - La Union- Oct 2017 - Dec 2019

US/Canada - Online Food Service Delivery

• Respond to customer questions about products, services, and company policies. Address and resolve customer complaints, technical problems, or product-related issues. Offer clear and accurate information to help customers make informed decisions or solve their problems.
• Handle incoming and outgoing calls to assist customers. Manage customer queries via email and live chat platforms..
• Document customer interactions and transactions in the company’s CRM system. Ensure customer information is accurate and up-to-date.
• Identify recurring problems or trends and report them to management for further action. Stay informed about the company’s products, services, and policies.
• Provide detailed information about features, benefits, and usage of products or services. Show empathy and understanding in interactions to build rapport and trust.
• Enhance Satisfaction: Strive to improve the customer’s experience by providing timely and effective solutions.
• Recognize when an issue needs to be escalated to higher-level support or management. Ensure that escalated issues are resolved and communicate outcomes to the customer. Collect feedback from customers about their experience and satisfaction.

Customer Support Representative / Billing Specialist

US account-Aug 2016 - Dec 2017

Accenture - Mandaluyong City, Ph

• Address and resolve customer complaints or problems. Handle product returns, service issues, and technical support. Record customer interactions, issues, and resolutions.
• Update customer information and maintain accurate records. Prepare and issue invoices for services or products provided. Ensure all billing information is accurate and complete.
• Track and record incoming payments.
• Process transactions, including checks, credit cards, and electronic payments. Monitor overdue accounts and follow up on outstanding invoices.
• Manage collections and resolve payment issues. Adjust invoices as needed based on findings.
• Maintain records of billing transactions and generate reports. Ensure compliance with billing procedures and policies.

Private Nursing Home

Elderly Singapore-July 2014 - July 2016

• Help with bathing, dressing, grooming, and toileting.
• Aid in moving around the home, including using mobility aids and transferring between bed, chair, and other locations.
• Administer medications as prescribed, monitor for side effects, and maintain medication schedules.
• Track vital signs, such as blood pressure and glucose levels, and observe any changes in health.
• Prepare nutritious meals according to dietary restrictions and preferences. Assist with eating if necessary.
• NasoGastric Tube Feeding
• Perform tasks such as cleaning, laundry, and organizing living spaces.
• Engage in conversations and activities to provide emotional support and reduce feelings of loneliness.
• Ensure the home environment is safe to prevent accidents and falls.
• Be prepared to respond to emergencies and follow procedures for contacting medical professionals if needed.
• Communicate with family members about the client’s condition and any changes in health or behavior.
• Work with doctors, nurses, and other healthcare professionals to coordinate care. Maintain detailed records of care provided, including any changes in health or behavior. Inform family or medical professionals about any significant observations or concerns.

Customer Service Representative

US Telco-June 2012 - June 2014

Results Manila Inc. -Pasig City, Ph

• Develop rapport with customers to enhance loyalty and satisfaction.
• Reach out to customers to provide assistance or information before they have to ask.
• Help customers resolve technical issues with products or services, often involving step-by- step guidance.
• Maintain in-depth knowledge of the company's products and services to provide accurate support.
• When mistakes occur, promptly apologize and take steps to rectify the situation to maintain customer trust.
• Offer solutions such as refunds, replacements, or discounts if appropriate and within company policy.
• Balancing quality service with the need to handle a large number of customer interactions quickly.
• Use efficient call management techniques, prioritize tasks, and employ time management strategies.

Directory Assistance

US Account-Jan 2012- Mar 2012

Makati City, Ph

• Information Retrieval
• Provide phone numbers for individuals or businesses.
• Locate and provide mailing addresses for entities or individuals.
• Offer details about business locations, hours of operation, and services offered. Respond to inquiries from customers seeking contact information.
• Ask for additional details if needed to accurately fulfill requests.
• Ensure directory information is current and accurate by updating records as needed. Check and verify the accuracy of the information provided to customers.
• Deliver requested information clearly and efficiently, whether via phone, online, or other communication channels.
• :Adhere to company procedures for handling requests and managing customer data. Address any problems or concerns customers may have regarding directory information. Provide alternative methods or additional resources if the requested information is unavailable.