A jack-in-all-trades Virtual Assistant providing top-notch administrative, technical, and creative support to busy professionals and teams. Skilled in managing complex schedules, streamlining communication, and executing projects with precision. Passionate about helping businesses thrive by taking tasks off their plate and ensuring seamless operations.

SKILLS

• Languages: Filipino (Native), Bicol (Native), English (C2)

• Writing: News Writing, Technical Writing, Academic Writing

• Soft Skills: Customer Service, Data Entry, Encoding, Archiving

• Technical Skills: Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams, OneNote), Google Suite (Docs, Slides, Sheets, Gmail, Google Calendar), Notion, Todoist, Salesforce

• Hard Skills: Analytical, Problem Solver, Logical, Team Player, Reliable, Creative, Resilient, Eagerness to Learn

EXPERIENCE

Divine Word College of Legazpi, Legazpi City, Albay – Student Assistant (College Registrar)
JULY 2022 - MAY 2023

• Demonstrated expertise in filing and archiving decades' worth of confidential documents.

• Fast typing, with speed of 50-60 WPM at 85% accuracy.

• Handled customer concerns on enrollment, graduation, certificates, and job applications.

• Assisted in the implementation of college registration processes, reducing processing times by 30% and improving student satisfaction within a semester.

• Processed over 100 student and staff inquiries weekly, leading to a 25% improvement in response time and enhanced overall satisfaction.

Sutherland Global Services, Legazpi City, Albay – Customer Service Representative (Travel/Hospitality/Sales)
AUGUST 2024 – FEBRUARY 2025

• Managed individual and group reservations, handling bookings for 1 to 25 rooms and coordinating group blocks of 10 to 14 rooms.

• Conducted inbound and outbound sales calls to secure new reservations and close deals, ensuring revenue targets were met.

• Processed reservation modifications, cancellations, and receipt requests to ensure accurate and timely guest service.

• Assisted guests in selecting optimal room accommodations based on their preferences and needs.

• Utilized Salesforce to efficiently manage room reservations and maintain accurate booking records.

• Provided technical support to guests, troubleshooting basic app and website issues to enhance their experience.

• Resolved customer complaints and concerns promptly, ensuring high levels of guest satisfaction of 4.5 on a scale of 1 to 5.

EDUCATION

Divine Word College of Legazpi, Legazpi City, Albay – Bachelor of Science in Electrical Engineering
AUGUST 2022 - JULY 2023

• Quizzer for Engineering Mathematics

• Dean's List - Rank 2 — Second Semester, AY 2022 - 2023

• Rank 1 — Batch Ranking, BSEE 1st Year

Legazpi City Science High School, Legazpi City, Albay – Senior High School, Science, Technology, Engineering, Mathematics (STEM)
CLASS OF 2022